Welcome to the official SureWin Terms & Conditions. These Terms govern your access to and use of the SureWin website, mobile platform, casino games, sportsbook, promotional campaigns, Fand related services. By visiting the website, creating an account, or using any feature available on the platform, you acknowledge that you have read, understood, and agreed to comply with these Terms. They are designed to create a secure, transparent, and fair environment for all users while supporting responsible gaming and regulatory compliance. If you do not agree with any part of these Terms, you should discontinue using the website and its services.
Access to SureWin services is intended only for individuals who have reached the legal gambling age in their jurisdiction. By registering an account, you confirm that you have the legal capacity to enter into a binding agreement and that online gaming is lawful where you reside. Users are responsible for ensuring their participation complies with all applicable local laws and regulations. SureWin reserves the right to refuse registration, suspend access, or close accounts that do not satisfy eligibility requirements or violate these Terms.
| Requirement | Status |
|---|---|
| Minimum Legal Age | Required |
| Personal Registration | Required |
| Compliance with Local Laws | Required |
| Acceptance of Terms | Required |
Each player may register only one personal account unless otherwise authorized by SureWin. During registration, users must provide accurate and up-to-date information. Members are responsible for maintaining the confidentiality of their login credentials and for all activity performed through their accounts. Sharing accounts, allowing third parties to access your profile, or creating multiple accounts for promotional purposes is prohibited. SureWin may request identity verification to confirm account ownership and maintain platform security.
| Rule | Applies |
|---|---|
| One Personal Account | ✔ |
| Accurate Information | ✔ |
| Password Protection | ✔ |
| Identity Verification | When Required |
Members should take reasonable precautions to protect their accounts from unauthorized access. Strong passwords, secure devices, and access through the official SureWin website or mobile application are strongly recommended. Users should notify customer support immediately if they believe their account has been compromised or if unauthorized activity is detected. SureWin cannot be held responsible for losses resulting from the disclosure of login credentials by the account owner.
SureWin provides secure payment options for deposits and withdrawals using supported banking services and digital payment methods. All financial transactions are subject to internal security procedures, and identity verification may be required before withdrawals are approved. Members must use payment methods that belong to them and ensure that submitted banking information is accurate. Processing times vary depending on the selected payment method, verification status, and operational procedures. SureWin reserves the right to delay or refuse transactions where fraud prevention or regulatory compliance requires additional review.
| Feature | Status |
|---|---|
| Secure Deposits | ✔ |
| Withdrawal Verification | ✔ |
| Personal Payment Methods | Required |
| Fraud Prevention | ✔ |
From time to time, SureWin may offer welcome bonuses, cashback promotions, tournaments, VIP rewards, and other promotional campaigns. Participation in any promotion is subject to the specific Terms and Conditions published for that campaign. Eligibility requirements, qualifying activities, promotional periods, and wagering conditions may differ between offers. SureWin reserves the right to amend, suspend, or withdraw promotional campaigns without prior notice where operational or regulatory circumstances require. Players should review the applicable promotional rules before participating.
Users agree to access the platform only for lawful personal entertainment purposes. Activities that interfere with website operations, attempt to exploit technical vulnerabilities, manipulate promotional campaigns, or engage in fraudulent behavior are strictly prohibited. Members must not use automated software, unauthorized scripts, or any technology designed to gain an unfair advantage. SureWin reserves the right to suspend or permanently close accounts found to be in breach of these requirements.
| Activity | Permitted |
|---|---|
| Fraudulent Transactions | ✘ |
| Multiple Promotional Accounts | ✘ |
| Automated Software | ✘ |
| Unauthorized Access Attempts | ✘ |
All content published on the SureWin website, including text, graphics, logos, trademarks, software, page designs, images, videos, and other digital materials, is protected by applicable intellectual property laws. Unless otherwise stated, these materials remain the property of SureWin or its licensors. No part of the website may be copied, reproduced, distributed, modified, or used for commercial purposes without prior written permission.
SureWin promotes responsible gaming as an important part of a safe entertainment experience. Members are encouraged to play within their financial limits, take regular breaks, and view gaming solely as a form of entertainment rather than a source of income. Players experiencing difficulties controlling their gaming activity should make use of available responsible gaming tools or seek assistance from professional support organizations. The platform reserves the right to restrict or suspend accounts where responsible gaming concerns arise.
SureWin may suspend, restrict, or terminate access to the platform where there is evidence of fraud, security concerns, breaches of these Terms, misuse of promotional campaigns, or legal and regulatory requirements. In such situations, account activity may be reviewed before further action is taken. Where appropriate, members may be contacted to provide additional information or complete identity verification procedures.
While SureWin makes reasonable efforts to maintain reliable and secure services, uninterrupted access cannot be guaranteed at all times. Scheduled maintenance, software updates, technical failures, internet disruptions, or circumstances beyond reasonable control may temporarily affect website availability. To the maximum extent permitted by applicable law, SureWin shall not be liable for indirect, incidental, or consequential losses arising from the use or inability to use the platform.
According to the operator, SureWin conducts its gaming operations within internationally recognized regulatory frameworks. The platform is licensed by the Government of the Autonomous Island of Anjouan under License No. 3-102-948637 and maintains PAGCOR B2B Accreditation (OSP17-0001-2-A). These regulatory standards support player protection, operational integrity, financial security, and responsible gaming practices across the platform.
| Item | Information |
|---|---|
| Gaming License | 3-102-948637 |
| PAGCOR Accreditation | OSP17-0001-2-A |
| Responsible Gaming | ✔ |
| Security Standards | ✔ |
SureWin reserves the right to update these Terms & Conditions at any time to reflect operational improvements, legal developments, regulatory changes, or new platform features. Updated versions become effective immediately upon publication on the official website. Continued use of the platform after changes have been published constitutes acceptance of the revised Terms. Users are encouraged to review this page periodically to remain informed of the latest conditions governing the use of the website.
If you have questions regarding these Terms & Conditions or require clarification about your rights and responsibilities when using the SureWin platform, please contact the official customer support team through the communication channels available on the official website.